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Best For Baby > Help
Help
 
Security

Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. We utilize encryption/security software to safeguard the confidentiality of personal information. We regularly review our operations and business practices to ensure they are compliant with corporate policies and procedures concerning the security, confidentiality and quality of our information.


Delivery

Our goods are dispatched and the majority of orders will arrive within 3 to 5 working days but please allow up to 7 days.


Delivery are conducted usually via Royal Mail in their normal mode of delivery. For failed deliveries please call the number on the delivery card to arrange re-delivery, also check with local sorting office on non delivery of larger parcels.


Back ordered items: In the event of an item being temporarily out of stock, our operators will advise the expected date of availability. Orders are normally dispatched complete and only one charge is made per order, however where appropriate orders will be shipped in stages without extra postage being charged.


We dispatch to UK and Europe as set out below and each order is calculated to that .


Europe zone 1*: Belgium, Channel Islands, Corsica, Denmark, France, Germany, Ireland,Luxembourg, Monaco and The Netherlands.


Europe zone2**: Austria, Azores, Balearic Isles, Cyprus, Czech Rep, Estonia, Finland,Gibraltar, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Madeira, Malta, Norway,Poland, Portugal, San Marino, Sardinia, Sicily, Spain, Sweden and Switzerland.


BFPO orders are initially charged at our specified rate per order. Any additional charge from BFPO will be charged retrospectively.


Next Day Delivery

Only applicable for telephone or website orders placed before 12 noon on weekdays and for delivery to UK mainland only, charges as specified in our order tariff, a tracking number will be issued to follow through Royal Mail website.


Payment

We accept the following cards


Payment can also be made via cheque, postal order or a bank transfer.


Cheques and Postal orders are made out to ‘Best For Baby Ltd


Details for a bank transfer can be requested from sales@bestforbabyonline.com


Customers not living in The UK are not exempt from VAT.


Cancellations

Orders can be cancelled by contacting Best For Baby Ltd on sales@bestforbabyonline.com


Returns

If you are not completely satisfied with your purchase, simply return it within 14 days, in its original packaging, suitable for resale as new, for a prompt replacement, exchange or refund of the item price.


Please e-mail us at sales@bestforbabyonline.com for a Returns Authorisation Number, which must be entered on the Return document (reverse of invoice).Unauthorised returns will not be accepted.


Regretfully postage/delivery charges are not refunded unless the goods are faulty. Please obtain a proof of postage, as Best For Baby cannot be held responsible for non-receipt of returns.


Nappies and related products are hygiene sensitive, unless faulty or unopened we are unable to accept returns. This does not affect your statutory rights.


Customer Service – Help line


If you have any queries please contact us through:


• our care line on 0044 (0)7780605123 between 09:30-16:30 (Mon – Fri).


• sales@bestforbabyonline.com




 
 
 
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